Terms & Conditions – CLISSA Plus

1. General provisions

These General Terms and Conditions (the “Terms”) apply to CLISSA Plus d.o.o., with its registered office at Bani 75, 10010 Zagreb, registered in the court register of the Commercial Court in Zagreb (hereinafter “CLISSA Plus”, “we” or the “Company”).

By using this website and/or ordering our services, you accept these Terms in full. If you do not agree to these Terms, please do not use our website or services.

CLISSA Plus d.o.o., Bani 75, 10010 Zagreb · Registered in the court register of the Commercial Court in Zagreb, MBS 080611564 · EUID: HRSR.080611564 · OIB: 70971346430 · MB: 02233541 · IBAN: HR8324020061101134580, Erste&Steiermärkische Bank d.d., Rijeka · Share capital: EUR 2,650.00, paid in full · Director: Andrej Mandić.

2. Description of services

CLISSA Plus provides delivery, professional installation and commissioning of home appliances, televisions and related electronic equipment (the “Services”). Services are provided to individuals and legal entities in the Republic of Croatia.

The scope of each service, deadlines and price are set out in a written quotation or order confirmed by the customer before work begins.

3. Orders and contract formation

A service contract is concluded when CLISSA Plus confirms acceptance of the customer's order in writing, by email or another document. Completing the contact form on the website or sending an email enquiry does not constitute a binding order.

4. Prices and payment

All prices on the website are expressed in euros (€) and include value added tax (VAT) under applicable legislation, unless expressly stated otherwise.

CLISSA Plus reserves the right to change prices without prior notice. Price changes do not apply retroactively to confirmed orders. You can pay in cash or by card on the POS terminal when our technician arrives, or by bank transfer based on the quote or invoice. R1 invoices are available on request; if you need one for your company, let us know when booking. Payment through this website is not available.

5. Warranty and complaints

CLISSA Plus guarantees the proper execution and quality of the work performed. The warranty period, scope and conditions are stated in the warranty document issued after installation.

The customer must submit a written complaint about the work to info@clissa.eu within eight (8) days of the service, with a detailed description of the defect. CLISSA Plus undertakes to respond within fifteen (15) working days.

6. Liability and limitation of liability

CLISSA Plus is liable for damage caused intentionally or through gross negligence by its employees or subcontractors, in accordance with the Croatian Civil Obligations Act (NN 35/05, 41/08, 125/11, 78/15, 29/18, 126/21, 114/22, 156/22, 19/22).

CLISSA Plus is not liable for damage caused by: (a) incorrect or inappropriate use of the appliance by the customer; (b) intervention by a third party without approval; (c) force majeure; or (d) unsuitable electrical or plumbing infrastructure that was not visible or accessible during installation.

Information on this website is provided for informational purposes and does not constitute professional advice. CLISSA Plus does not guarantee the accuracy, completeness or currency of information published on the website.

7. Intellectual property

All website content — including, but not limited to, text, graphics, logos, photographs and code — belongs to CLISSA Plus d.o.o. or is used under an appropriate licence and is protected by the Croatian Copyright and Related Rights Act (NN 167/03, as amended). Copying, reproducing, distributing or using content without the Company's written approval is prohibited.

8. External links

The website may contain links to third-party websites. CLISSA Plus has no control over those websites and assumes no responsibility for their content, privacy policies or practices.

9. Changes to these Terms

CLISSA Plus reserves the right to amend these Terms at any time. Amended Terms take effect upon publication on this website. We recommend checking this page periodically. Continued use of the website or services after changes are published constitutes acceptance of the new Terms.

10. Applicable law and dispute resolution

These Terms and all contractual relationships between CLISSA Plus and customers are governed by Croatian law. The parties will seek to resolve disputes amicably. For disputes with traders, the court in Zagreb with subject-matter jurisdiction is competent. Disputes with consumers are subject to the jurisdiction rules laid down in consumer protection legislation. Parties may also contact the Mediation Centre at the Croatian Chamber of Economy (HGK).

11. Contact

For questions about these Terms, please contact us at info@clissa.eu.